What is TNE DIRECT?
We are the direct-to-consumer retail division of TNE ENTERPRISES LLC, the proud manufacturer of premium equipment, including our well respected line of ECOGLOW pool lights. Designed, engineered, and built in the USA, all of our products ship directly from our New Hampshire distribution center to customers across the country.
How do I get it?
We offer FREE shipping on all US orders with no minimum purchase required. Orders placed before 2:00 PM EST dispatch same-day via USPS, UPS, or FedEx, with standard delivery taking 2 to 5 business days.
Need your items faster for a weekend project? Call us directly at 603-416-1152 to set up expedited 2-day or overnight shipping.
How do I pay for it?
We accept all major credit cards, Apple Pay, Venmo, and PayPal, as well as flexible monthly financing through Klarna. Please note that we do not accept cash on delivery (COD) or any payments upon delivery. Full payment is required prior to order processing. Once your payment is complete, our team will pull, pack, and prepare your items for shipment.
Where are you located?
All products are manufactured in-house and fulfilled directly from our 4,000 sq. ft. production and distribution center in Auburn, NH; delivering high-quality American innovation straight to your door without middleman markups.
What about warranties, refunds and returns?
Your satisfaction truly is our top priority at TNE ENTERPRISES LLC. If you need to make a return, simply request a return authorization within 14 days of delivery. Every TNE product is covered by a 2-year replacement limited warranty to ensure satisfaction. Read our full return and warranty terms here: Terms and Conditions.
OK…where’s “the fine print” ?
*Same day shipping applies to orders placed before 2pm M-F, excluding holidays and is not guaranteed. Please see our Terms and Conditions page for full details.
**Limitation of Liability. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. OUR SOLE AND ENTIRE MAXIMUM LIABILITY FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT YOU PAID US FOR THE PRODUCTS OR SERVICES THAT GIVE RISE TO YOUR CLAIM. Please see our full Terms and Conditions page for full details.
